How Momentum Works

Momentum is your personal assistant for navigating life's everyday questions. Here is how it works, in plain English.

What happens when you ask a question

When you type a question, Momentum uses artificial intelligence — the same kind of technology behind predictive text on your phone — to understand what you are asking and give you a response tailored to your situation.

It takes into account what you have told it about yourself: your age range, where you live, your interests, and how you prefer things explained. That is how two people can ask the same question and get different, relevant answers.

What Momentum does well

• Explains things clearly, without jargon
• Remembers your preferences so you do not have to repeat yourself
• Gives you options and helps you think things through
• Is available whenever suits you — mornings, evenings, weekends

What Momentum does not do

• It does not think or feel. It recognises patterns in language to produce helpful responses.
• It does not judge you or your questions. There is no such thing as a silly question here.
• It does not replace doctors, solicitors, or financial advisers. It helps you understand your options so you can have better conversations with professionals.
• It does not store anything you have not chosen to share. You decide what it knows about you.

Your information

You are in control. You can view, change, or delete your profile information at any time. Momentum does not sell your data and does not share it with advertisers. Your conversations are private to you.

Common Questions

Is this a real person or a computer?

Momentum is powered by AI, not a person. But it is designed to be genuinely helpful — clear, patient, and respectful. If it does not know something, it will say so and point you to someone who can help.

Will it understand my question if I do not phrase it perfectly?

Yes. You can write however comes naturally. Momentum is designed to understand everyday language, not technical terms. If it is not sure what you mean, it will ask you to clarify.

Is my information safe?

Yes. Your data is encrypted and used only to personalise your experience. It is never sold, and you can delete it at any time.

Can it make mistakes?

Yes, sometimes. Momentum aims to be accurate and helpful, but it is not infallible. For important decisions about your health, money, or legal matters, always check with a qualified professional. Momentum can help you prepare the right questions to ask them.

Do I need to be good with technology to use this?

No. Momentum is designed for people across all levels of tech confidence. The interface is simple — you type a question and get a clear answer. If you can send an email, you can use Momentum.

What if I want to stop using it?

You can stop at any time. There is no contract and no pressure. You can also delete your account and all your data whenever you choose.